Shipping & Returns

We make every piece to order (on purpose). That means less waste, fresher prints, and a little extra time before it ships. Thanks for helping us make…"only good decisions."

Quick summary

Fulfillment (made to order): 2–5 business days before shipping. Fresh print > dusty warehouse.
Shipping time: Depends on destination and carrier (see estimates below).
Tracking: E-mailed automatically upon order receipt.
Refunds: To reduce waste, each item is made to order, so all sales are final; however, we stand by our quality 100% and will issue a refund or replacement for any verified defect, damage, or misprint.
Returns: Because everything is made to order, we do not accept returns or exchanges for size/style preference. Please use our size guides on every product page to better understand sizing prior to ordering.

For more topics not covered below, see our full FAQ.

Shipping & Delivery

When will I get my order?

Production (made to order): 2–5 business days before shipping.
Shipping (after production):
U.S.: ~3–7 business days

What carriers do you use?

Major carriers vary by destination/service level. The carrier appears in your tracking email.

Will I receive tracking?

Yes—tracking is emailed when a label is created or when the order ships.

My tracking says “Label Created” or "Pending Fulfillment" for days. Help?

Carriers can scan late. If there’s no movement after 5 business days, we suggest contacting the carrier with your provided tracking number.

Holiday shipping cutoffs?

Order early-2–3 weeks before your must-arrive date.

Order Changes & Cancellations

Can I cancel or change my order?

Maybe-orders move to production quickly. Contact us ASAP with your order number. If production has started, changes/cancellation aren’t guaranteed (we’ll still try our best).

Can I change my shipping address after ordering?

If it hasn’t shipped yet, we’ll try. Once shipped, we can’t reroute packages.

Delivery Issues (Lost, Stolen, Wrong Address)

My package is marked delivered but isn’t here

Check with neighbors/household, look around entrances, and wait 24-48 hours—carriers sometimes pre-scan. If still missing, contact the carrier as they may have it at their facility for pickup. If you’re still having issues after that then contact us.

My package is lost in transit.

Let us know within 30 days of the estimated delivery date. We’ll help file a claim and arrange a replacement where appropriate.

I entered the wrong address.

If it hasn’t shipped, we’ll fix it. If it’s returned to sender, we can reship to the correct address; reshipment postage is the customer’s responsibility.

What happens to unclaimed returns?

Per Printful policy, unclaimed returns may be donated after 30 days.

Returns, Exchanges & Refunds

Do you accept returns or exchanges?

Because everything is made to order, we do not accept returns or exchanges for size/style preference. Please use our size guides.

Can I get a refund?

Because we make each item to order to reduce waste, refunds are limited to verified defects/damage/misprints or orders canceled before production starts (although not always guaranteed). Limiting change-of-mind refunds helps us avoid overproduction and extra shipping emissions-part of our sustainability promise-while we still stand behind quality 100%. If something’s off, we’ll fix it. Otherwise, all sales are final.

Item damaged, defective, or misprinted?

We’ll make it right. Contact us with photos within 30 days of delivery for a free replacement.