FAQ
(aka: Frequently Asked Chaos, Answered Calmly)
Quick vibe-check: We make everything to order. That keeps waste low and quality high. It also means some policies are a little different from big-box stores. Here’s everything you might want to know (and some things you didn’t ask but probably should have).
Ordering & Payments
How do I place an order?
How do I place an order?
Add your favorite design to cart, choose size/color, check out. We’ll start crafting your order right away.
What payment methods do you accept?
What payment methods do you accept?
Major credit/debit cards, Shop Pay
Do you charge my card immediately?
Do you charge my card immediately?
Yes-each item is made to order.
Can I apply a discount code after I order?
Can I apply a discount code after I order?
Sorry-codes must be applied at checkout and can’t be retroactively added.
Do you offer gift cards?
Do you offer gift cards?
Yes, get yours today.
Sizing & Fit
How do I choose the right size?
How do I choose the right size?
Use the size chart on each product page. Measure a favorite garment and compare.
Are items unisex?
Are items unisex?
Yes. Check the respective sizing guide for each item.
What if I’m between sizes?
What if I’m between sizes?
Yes. Check the respective sizing guide for each item.
Do you offer extended sizes?
Do you offer extended sizes?
Many styles run up to 3XL–5XL depending on the item. Availability varies by color.
Product Details & Care
How are designs printed?
How are designs printed?
Primarily DTG (Direct-to-Garment). Embroidery or DTF/other methods may be used for certain items.
Care instructions?
Care instructions?
- Wash cold, inside-out, gentle cycle.
- Tumble dry low (or hang dry to be fancy).
- Do not iron directly on the print.
- No bleach/fabric softener.
- For embroidery/hats: hand wash or gentle cycle; reshape and air dry.
- Mugs: typically dishwasher/microwave safe; check product page.
Sustainability & Materials
How are you reducing waste?
How are you reducing waste?
We make items only when ordered. No dead inventory. We prioritize durable designs to reduce replacements.
Do you offset shipments or use recycled packaging?
Do you offset shipments or use recycled packaging?
Packaging and practices vary by facility and product. We’re continually improving and will share updates as we roll them out.
Are your inks and materials eco-friendly?
Are your inks and materials eco-friendly?
Print methods and suppliers are chosen with quality and environmental impact in mind. Many DTG inks are water-based and CPSIA compliant.
Changes & Cancellations
Can I cancel or change my order?
Can I cancel or change my order?
Maybe-orders move to production quickly. Message us ASAP with your order number. If production has started, we can’t guarantee changes or cancellation.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we’ll try. If it has shipped, we can’t reroute packages.
Can I change my size or color after purchase?
Can I change my size or color after purchase?
Only if production hasn’t started yet. Otherwise, it’s locked.
Shipping & Delivery
When will I get my order?
When will I get my order?
Production: 2–5 business days. Shipping (after production):
U.S.: ~3–7 business days
What carriers do you use?
What carriers do you use?
We ship via major carriers (varies by destination and service level). You’ll see the carrier on your tracking email.
Will I receive tracking?
Will I receive tracking?
Yes. Tracking emails are sent when a label is created or the order ships.
My tracking says “Label Created” for days. Help?
My tracking says “Label Created” for days. Help?
Carriers sometimes scan late. If there’s no movement after 5 business days, contact us and we’ll investigate.
Holiday shipping cutoffs?
Holiday shipping cutoffs?
Order early. We recommend 2–3 weeks before your must-arrive date (more for international).
Delivery Issues (Lost, Stolen, Wrong Address)
My package is marked delivered but isn’t here
My package is marked delivered but isn’t here
Check with neighbors/household, look around entrances, and wait 24-48 hours—carriers sometimes pre-scan. If still missing, contact the carrier as they may have it at their facility for pickup. If you’re still having issues after that then contact us.
My package is lost in transit.
My package is lost in transit.
Let us know within 30 days of the estimated delivery date. We’ll help file a claim and arrange a replacement where appropriate.
I entered the wrong address.
I entered the wrong address.
If it hasn’t shipped, we’ll fix it. If it’s returned to sender, we can reship to the correct address; reshipment postage is the customer’s responsibility.
What happens to unclaimed returns?
What happens to unclaimed returns?
Per Printful policy, unclaimed returns may be donated after 30 days.
Returns, Exchanges & Refunds
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Because everything is made to order, we do not accept returns or exchanges for size/style preference. Please use our size guides.
Can I get a refund?
Can I get a refund?
Refunds are issued for verified defects/damage/misprints or canceled orders before production starts. Otherwise, all sales are final.
Gifts, Packaging, & Invoices
Are prices shown in the package?
Are prices shown in the package?
Packing slips typically omit prices. Email receipts show your totals.
Can you add gift notes or special wrapping?
Can you add gift notes or special wrapping?
Gift notes/branding inserts are limited with print-on-demand. If we enable custom pack-ins, we’ll announce it.
Wholesale, Bulk & Custom
Do you offer bulk discounts?
Do you offer bulk discounts?
For bulk orders (25+ units), contact us with details (design, sizes, timeline) and we’ll quote you.
Do you do custom or corporate designs?
Do you do custom or corporate designs?
Yes!! Tell us what you’re thinking and we’ll see if it fits our production flow.
Website, Privacy, & Security
Is my payment information secure?
Is my payment information secure?
Yes. Payments are processed through PCI-compliant providers and are encrypted. We never store full card details.
How do you use my data?
How do you use my data?
We use it to fulfill your order and send essential updates. See our Privacy Policy for details.
Do you sell my data?
Do you sell my data?
No.
Accessibility & Support
How do I reach support?
How do I reach support?
You may use our contact form here - Contact Us
Include your order number (if necessary) and photos for any product issues.
Response time?
Response time?
Usually within 1–2 business days (faster when caffeine exists). The majority of your questions can be answered in our FAQ.
What info helps you help me fastest?
What info helps you help me fastest?
Order number, full name, email used at checkout, clear photos (for print/fit issues), and a concise description of the problem.
Misc Curiosities
Can I suggest a design?
Can I suggest a design?
Yes-please do. If we use it, we’ll shout you out on our socials.
Do you restock designs?
Do you restock designs?
We don’t “stock,” but popular designs stick around. Limited drops may rotate.
Can I collab?
Can I collab?
Tell us about your brand and audience; we’re open to the right chaos.
Production & Fulfillment
Who actually prints and ships my order?
Who actually prints and ships my order?
We partner with a leading print-on-demand manufacturer.
How long does production take?
How long does production take?
Typically 2–5 business days before shipping. Large orders, peak seasons, or low-stock blanks can add time. See next section for shipping time.
Where will my order be fulfilled?
Where will my order be fulfilled?
Our partner routes orders to the closest available facility (U.S., Mexico, EU, etc.) for speed and availability.
Why did my order arrive in multiple packages?
Why did my order arrive in multiple packages?
Items can ship separately (different facilities or ready-at-different-times). You’ll get separate tracking if that happens.
My shirt smells like vinegar / has a light residue. Normal?
My shirt smells like vinegar / has a light residue. Normal?
Yes. Direct to garment printing uses a pre-treatment that can leave a harmless scent or temporary marks. One wash = gone.
Will the print match the colors I see on my screen?
Will the print match the colors I see on my screen?
Monitors vary and garments absorb ink differently, so slight variances are normal.
How precise is the print placement?
How precise is the print placement?
A small tolerance (about ±0.5” / 1.2 cm) is within industry norms for on-body printing.
